Customize your own high-quality sweatshirt with us!
For a graphic design, send us your photo (JPG/JPEG) within 24 hours of purchase at Tshirtslabofficial@gmail.com and we'll get it done!
OR if you want custom text, fill in the custom text box.
Thank you for shopping at Tshirtslab.
If, for any reason, you are not completely satisfied with your purchase, we ask you to review our policy on refunds and returns. You are entitled to cancel your order within 14 days & a full refund will be given UNLESS it was a sale item.
The deadline for cancelling an order is 14 days from the date on which you received the order.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can let us know of your decision by email: email@example.com.
OR by phone number: 8882426472
In order for the product/s to be eligible for a return, please make sure that:
- The order was purchased in the last 14 days
- The order is in the original packaging
The following products CANNOTbe returned:
Products that include a person's nameon them.
Items where the date of expiry is over.
Items which are not suitable for return due to health protection or hygiene reasons.
Items which are inseparably mixed with other unknown items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
You are responsible for the cost and risk of returning any product/s to us.
You should send the product/s to the following address:
8600 Maryel Way
Raleigh, NC 27615
We cannot be held responsible for items damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the product/sor proof of received return delivery.
If you have any questions about our Returns and Refunds Policy, please contact us by email: firstname.lastname@example.org
OR by phone number: 8882426472
This Return and Refund Policy has been created with the help of the https://www.termsfeed.com/return-refund-policy-generator.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
3. Delivery Terms
In general, domestic shipments are in transit for 5 - 7 days.
4. Dispatch Time
Orders are usually dispatched within 2 business days of payment of order. Our team operates on Monday - Friday during standard business hours, except on national holidays.. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
5. Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
6. Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
7. Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
8. Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact usso that we can conduct an investigation.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
10.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
10.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
11. Customer service
For all customer service enquiries, please submit an enquiry at https://www.tshirtslab.store/contact.
Shipping Policy Generated at Easyship.com